Change in payment option due date for off-exchange clients
As of January 1, 2018, Blue Shield no longer offers the option to make a payment on the 15th of the month. This change will affect some of your clients during open enrollment.

As we previously informed you, new off-exchange enrollees will not have the 15th of the month payment option in their enrollment materials. In addition, the automatic payment option through Easy$PaySM will be temporarily unavailable until later in 2018.

Your post-ACA Blue Shield clients who currently make payments on the 15th of the month will be moved to a 1st of the month payment date starting January 1, 2018. A majority of those members are currently on Easy$Pay (see letter #1 below) and we need your help to ensure your impacted clients take the appropriate actions to keep their accounts current.

We are beginning to send notification letters to your Blue Shield clients who will be affected by this change. For your reference, you can click on each letter template:

  1. Clients who currently make monthly payments with Easy$Pay, our recurring payment service
  2. Clients who currently make monthly payments with Bill Pay
  3. Clients who usually make monthly payments by phone, check or online (one-time payment)

 

 

Easy Pay Problems!!!

For more information, please see our frequently asked questions. or here 

To pay future bills with Easy$Pay, members need to:

  • Log in at blueshieldca.com and go to Billing & Payments to set up recurring payments with Easy$Pay.
  • Save payment preferences in the online “Wallet” tab of the payment center.

 

Blue Shield of California payment system updates coming in April 2017

Blue Shield of California is updating our online payment system, which affects approximately 45,000 Individual and Family Plan members and 99,000 Medicare Supplement members.

Beginning in April, we will transition to a new payment system that will offer our members the same convenient choices with an improved online payment experience. Members will notice some changes if they pay their bill online or are enrolled in Easy$PaySM, our automatic payment program.

Please read below to find out what actions members need to take to continue making timely payments during the transition to the new system. Members who are affected by this transition will receive notifications from Blue Shield in the coming days.

Important dates to be aware of:

  • In preparation for this transition, it is important that members whose bill is due on the 1st of the month make their payments for their April bill by March 30.
  • If their bill is due on the 15th of the month, they need to make their payments for their April bill by April 15.
  • The payment system will be unavailable from Friday, March 31 to Monday morning, April 3, and we are unable to accept or process online payments or payments by phone during this time.

Members who receive a paper bill each month:

  • There is no impact to members who pay by check or through their bank or financial institution. They can continue to pay their bill as usual.
  • There are no changes to their monthly bill.

Members currently using Easy$Pay or who want to sign up:

Members whose bills are due on the 1st of the month

  • We will process their automatic payment on March 30 to pay their April bill.
  • To ensure that the payment for their May bill will be automatically deducted, they need to re-enroll in Easy$Pay and establish their payment preferences between April 3 and April 9.
  • After April 9, they will need to make a one-time payment for their May bill by May 1, and then sign-up for Easy$Pay by May 9 to pay their June bill.

Members whose bills are due on the 15th of the month

  • We will process their automatic payment on March 15 to pay their March bill.
  • Members will need to make a one-time payment for their bill that is due April 15.
  • To ensure their payment for their next bill will be automatically deducted, they need to re-enroll in Easy$Pay by April 23.

Members who use our online payment option for one-time payments or pay by phone:

  • In preparation for this transition, it is important that members make their payments for their April bill by March 30 if their bill is due on the 1st of the month, and April 15 if their bill is due on the 15th of the month.
  • If a member has scheduled a one-time payment in the current system to be delivered after March 30, it will be cancelled. Members can:
    • Log in to the current payment system prior to March 30 and change the date their payment is scheduled.
    • Send a check to pay their April bill.
  • Members can log in to the new system beginning April 3 to schedule a new payment for their next bill.

Members who pay by phone:

These members can continue to call the customer service phone number on the back of their Blue Shield member ID card to pay their bill. No payments can be processed from Friday, March 31 to Monday morning, April 3.

More information
For more information, please see our frequently asked questions. or here 

 

Your Individual and Family plan and Medicare Supplement plan clients may need to act now

 

  • In April we began using a new online payment system which affected two groups of members:
    • Individual and Family Plan (IFP) grandfathered and some Off Exchange members
    • Medicare Supplement plan members
  • Members who were using Easy$PaySM, our automatic payment system, need to take action to re-enroll in the new system to ensure their monthly payments continue to be withdrawn.
  • You have clients who may not have taken action yet and could be late paying their premium. Your impacted clients need to act now.

Clients who have not yet re-enrolled in Easy$Pay need to make a one-time payment for their May bill, which will be a paper bill, by choosing one of the following options:

To pay future bills with Easy$Pay, members need to:

  • Log in at blueshieldca.com and go to Billing & Payments to set up recurring payments with Easy$Pay.
  • Save payment preferences in the online “Wallet” tab of the payment center.

How you can help your clients re-enroll with Easy$Pay:

  • To help your clients find instructions about how to re-enroll with Easy$Pay online, please see our frequently asked questions.
  • You can direct your clients to call Customer Service:
    • Medicare Supplement clients (800) 248-2341 [TTY 711]
    • Individual and Family Plan clients (888) 256-3650
  • Medicare Supplement members can also use the Easy$Pay form to re-enroll in Easy$Pay.

Important dates to communicate to clients:

 

Due dates for members’ bills Action needed by members
May 1 & 15 Easy$Pay deadline passed, make one-time payment by check, online or phone
June 1 Re-enroll in Easy$Pay by May 10
June 15 Re-enroll in Easy$Pay by May 24

Upcoming member communications:

  • Later this week we will begin sending reminders to members about making their May payment and setting up their Easy$Pay account.

Important note:

    • For IFP members: All grace periods, delinquency and termination rules remain in effect with regards to this system change.
    • For Medicare Supplement members: Those whose payments are late because they didn’t re-enroll in Easy$Pay will NOT be disenrolled.

We appreciate your partnership and patience as we work through these changes to provide a better payment experience for your clients.

 

Related Pages in  Administrative – Member Portal – Online Payments – Easy Pay Section

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