Re-enroll in Easy Pay Flyer
Re-enroll in Easy Pay Flyer

Blue Shield of California is switching existing IFP-Individual & Family Plans to a new online payment system 

Blue Shield claims to be moving to a  better online billing experience.  Blue Shield announcement to be mailed 2.12.2018.

The changes will happen for  off-exchange members in March and on-exchange members in May.

Here’s a quick rundown of what you  need to do depending on how you  currently pay:

Automatic payments (Easy$PaySM):

re-enroll in Easy$Pay (instructions pdf  – our websiteto continue automatic payments and ensure April payments go through.

Online payments: Members can make their online monthly payments.

Payments by check: Members should note the new address on the tear-off portion of their April bill, which will look different.

Payments by phone: Members can pay by phone.

Payments through banks or other financial institutions (bill pay): Members must delete and then add Blue Shield of California as a payee with the new account number on their new bill.

 

FAQ’s

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Covered CA – Broker Bulletin

Correction: Blue Shield of California Billing Issue

 

Beginning June 4, 2018, Blue Shield of California’s automated system will send delinquency and termination notices to consumers. If a consumer receives a notice for non-payment of premium, they should contact Blue Shield immediately at 855-836-9705 and Blue Shield will assist with their reinstatement and/or payment of premium, when applicable.

Corrected Message: Blue Shield of California Billing Issue

Blue Shield of California switched to a new online automatic billing and payment system on May 11, 2018. During the switch, Blue Shield encountered a delay in issuing consumer billing invoices with a due date of June 1, 2018. The billing invoices were mailed to consumers between May 25 and May 28, 2018, therefore consumers may not have received their invoice prior to the June 1 due date.

 

Beginning June 4, 2018, Blue Shield of California’s automated system will send delinquency notices to consumers. If a consumer receives a notice for non-payment of premium, they should contact Blue Shield immediately at 855-836-9705 and Blue Shield will assist with their reinstatement and/or payment of premium, when applicable.

Please Note: Reinstatements due to this billing issue must be completed by June 30, 2018.

 

Get Quotes for Health Insurance & Apply ONLINE

 

Your broker resource during the transition

At blueshieldca.com/ifpclientbilling, you’ll find resources to stay informed of our progress and to help your clients take necessary actions to remain in good standing during the transition, including:

frequently asked questions for brokers

 

4 comments on “Billing Changes – March & May 2018

  1. I tried to follow the Directions above and what Blue Shield gave gave me with no luck. So What am i suppose to do now?

  2. Hi there.

    I have a question about my insurance.

    There was a lapse due to a switch in Blue Shields auto pay draft date. I didn’t receive the initial notices that were sent.

    I was cancelled effective 1/31/18 and at that time I owed November, December and January. My case was referred to the review board and I was reinstated on 3/30/18 but they made me pay for February and March which were after the official cancellation date. This doesn’t seem right.

    I was injured during that time and had also run out of my monthly medication. I didn’t seek medical care for my injury and I went 2 solid months with no medication. Blue Shield also said that even though I had to pay retroactively for February and March when I was without insurance, I was also not eligible for the benefits of my plan.

    Can you advise if this sounds DD correct?

    I fully expected to pay Nov-Jan premiums to get back current, but being charged for 2 months AFTER being officially cancelled seems wrong.

    Thank you

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