Blue Shield of California is switching existing IFP-Individual & Family Plans to a new online payment system
Blue Shield claims to be moving to a better online billing experience. Blue Shield announcement to be mailed 2.12.2018.
The changes will happen for off-exchange members in March and on-exchange members in May.
Here’s a quick rundown of what you need to do depending on how you currently pay:
Automatic payments (Easy$PaySM):
Online payments: Members can make their online monthly payments.
Payments by check: Members should note the new address on the tear-off portion of their April bill, which will look different.
Payments by phone: Members can pay by phone.
Payments through banks or other financial institutions (bill pay): Members must delete and then add Blue Shield of California as a payee with the new account number on their new bill.
Covered CA – Broker Bulletin
Correction: Blue Shield of California Billing Issue
Beginning June 4, 2018, Blue Shield of California’s automated system will send delinquency and termination notices to consumers. If a consumer receives a notice for non-payment of premium, they should contact Blue Shield immediately at 855-836-9705 and Blue Shield will assist with their reinstatement and/or payment of premium, when applicable.
Corrected Message: Blue Shield of California Billing Issue
Blue Shield of California switched to a new online automatic billing and payment system on May 11, 2018. During the switch, Blue Shield encountered a delay in issuing consumer billing invoices with a due date of June 1, 2018. The billing invoices were mailed to consumers between May 25 and May 28, 2018, therefore consumers may not have received their invoice prior to the June 1 due date.
Beginning June 4, 2018, Blue Shield of California’s automated system will send delinquency notices to consumers. If a consumer receives a notice for non-payment of premium, they should contact Blue Shield immediately at 855-836-9705 and Blue Shield will assist with their reinstatement and/or payment of premium, when applicable.
Please Note: Reinstatements due to this billing issue must be completed by June 30, 2018.
Your broker resource during the transition
At blueshieldca.com/ifpclientbilling, you’ll find resources to stay informed of our progress and to help your clients take necessary actions to remain in good standing during the transition, including: