UnitedHealthcare® Employer Administration Help

UnitedHealthcare Employer eServices

Manage group benefits in Employer eServices®

• Employer eServices provides a suite of tools to simplify health plan management for employers.
  • Receive eligibility updates
  • Pay invoices
  • Check out wellness tips and more
  • uhc.com/employer/california get forms & brochures
  • Uhceservices.com Reference Guide for Employers
• Plan documents and forms have now been consolidated on uhceservices.com
  • look for the Resources menu in the top navigation to view and download up-to-date forms, product grids, benefit summaries/SBCs and other documents.  Existing users of uhceservices.com can use their same One Healthcare ID to sign in.
    New users can create a new account using the instructions available on the uhceservices.com homepage.
  • Important documents
    On this page you’ll find samples of the following important medical plan documents. Please use the information here as a general reference.Sample Certificates of Coverage
    Prior Authorization Guides  Why UHC.com *
• Sign in to Employer eServices
  • This resource center provides enhanced support for medical benefits administration.
    • Look up plan benefit information
    • Manage eligibility
    • Get health plan ID cards for members
  • 
    • Guide to UHC Services
  • Sign In to UHCServices.com

  • Who to #Contact

  • • • • Contact Sheet

        

      • Client Services Operations  1.800.591.9911 (Urgent Matters)

        • client service [email protected]
      • [email protected]

    Customer Support   1-800-651-5465  ♦  1-866-336-9369

    Website Demo

    View the demo  →

    Tutorial

    • View the tutorial  →
    • Guided Tour
      • If you can’t get the demo’s to run, here’s UHC’s response:
        • Please make sure for eServices site that ad or pop up blockers are disabled. If the issue persists please contact 1-800-651-5465 for eServices technical support.
        • Uhceservices.com Reference Guide for Employers

My UHC.com

• My UHC.com  
• Welcome to what care can do  These health and wellness benefits are available as part of your health plan — at no additional cost to you.  UHC Flyer 
• 24/7 Virtual Care  No Co Pay  Zero dollars  UHC Flyer
  • A freestanding facility1 is an outpatient, diagnostic or ambulatory center or independent laboratory which performs services and submits claims as a freestanding entity and not as a hospital. You will have a lower co-payment or no co-payment2 when you use a freestanding network facility instead of a hospital for outpatient services. Outpatient services are health services or treatments that do not require an overnight hospital stay.  Flyer 
• Digital tools to keep you connected  Smart Phone Apps   UHC Flyer *   UHC Flyer 
• Important things to know about selecting your PCP A primary care provider (PCP) is your health guide — someone who can help coordinate your care and supports you in achieving your best health.  UHC Flyer
• Choosing a network physician just got simpler. Finding a doctor, specialist or facility couldn’t be easier. Just follow the steps below.  UHC Flyer 
  • A focus on primary care and the patient-doctor relationship for better access to quality, efficient care.  flyer 
• UnitedHealthcare Rewards is a program where employees and their spouses can earn up to $1,000 for reaching program goals and completing one-time activities. Participants can personalize their experience by selecting activities that are right for them — and same goes for ways to spend earnings.  Flyer
• Preventative Care   flyer 
• Nurse Line  flyer 

Administrative Manual

Premium Direct Debit Program ENROLLMENT FORM

FAQ’s 

• Question:  We keep getting late notices when I’m not late, even the same day they send a bill. They cite AB 2470. What’s up with that?

• Answer:  Well I see that I had looked AB 2470 up some time earlier and it says in part, there must be 30 day notice for cancellation.
• So, if one gets a bill for October 1 and doesn’t pay it, they will be cancelled October 31st. So to comply, the Insurance Company must send the bill 30 days ahead of the cancellation day, which is practically the day they send the October bill!
• Here’s Blue Cross’s explanation just as an example
  • Ca state law requires we send reminder notice to anyone who has not paid by the due date. We run a report around 25th of the month and mail out the letters by the 27th to anyone who has not paid for the invoice that generated on the 1st of the month (example June invoice generates on 5/1 so on 5/25 if you have not paid June yet we will send this letter on the 27th).
  • This is just a reminder notice and its required by law so that is why we have to use certain language. I know some find it threatening but it’s just a reminder and not a threat to cancel you actually have until 6/30 to make the payment. I hope that helps explain.
• See the Administrative Manual and Premium Direct Debit Program above on how to do that.