Blue Shield of California offers identity protection services at no cost to all eligible health plan members

Safeguarding member information is a top priority at Blue Shield of California.

In 2015, the Blue Cross Blue Shield Association announced its commitment to making identity protection services available to its customers nationwide. We are pleased to share that Blue Shield of California will be offering these services at no cost to eligible health plan members and their dependents on May 2, 2016.

Blue Shield has selected AllClear ID, a leader in customer security, to administer its new identity protection offering. Blue Shield health plan members can access AllClear Identity Repair at any time with no enrollment required. If repair service is needed, members can call (855)-904-5733, Monday through Saturday from 6 a.m. to 6 p.m., and a representative will help restore their identity. Members will need to provide their name, Social Security number and date of birth. No payment information is required.

For added protection, members can opt-in to receive AllClear ID Credit Monitoring at The service includes credit monitoring, a $1 million identity theft insurance policy and child protection for members under 18 years old.

This offering is available to members and their covered dependents for as long as they have a Blue Shield of California policy in effect. Due to current laws and regulations, Blue Shield Federal Employee Programs (FEP) and Medicare Advantage HMO plan (MAPD) and Medicare Prescription Drug Plan (PDP) members are not eligible to enroll in this new offering. In addition, members who receive only ancillary products, such as dental insurance, or other non-health products are also not eligible. All other Blue Shield health plan members are eligible for enrollment.

Blue Shield will invite members to register for its new identity protection services beginning in May, 2016. In addition, members will receive fliers, mailing inserts and other materials on a regular basis.

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