6 comments on “Administrative Tools & Info”

1. Our payment was due 4/25/2018.
   I wasn’t aware that I had to fill out forms to pay the bill online and now it’s late.
   I’m scared to death it’s too late and our plan will be cancelled.
   Is there a grace period?

   Reply

   • See page 33 of the Employer Administrative manual above. It explains how to pay your bill and the various options.
     Have you set up a Kaiser ONLINE account? CAS.KP.ORG See above for more information.
     Here’s the Silver 70 Evidence of Coverage as an example http://info.kaiserpermanente.org/healthplans/plandocuments/california/pdfs/2018/Small_Business/SCR/2018_Sample_SCR_Small_EOC_Silver_70_HMO_1000-50_Child_Dental_Alt_10384.pdf
     Here’s an excerpt (This is from a client file, I don’t find a sample in the Kaiser Forms section, thus there is no link to it – check your own group agreement) from page 3 of the group services agreement:
     Termination for Nonpayment
     Premium payments are due as described in the “Premiums” section. If Health Plan does not receive full Premium payment on or before the due date, we will send a notice of nonpayment to Group as described under “Notices” in the “Miscellaneous Provisions” section. This notice will include the following information:
      A statement that we have not received full Premium payment and that we will terminate this Agreement for nonpayment if we do not receive the required Premiums by the specified date
      The amount of Premiums that are due If we terminate this Agreement because we did not receive the required Premiums when due, the Agreement will terminate on the date specified in the notice of nonpayment, which will be at least 30 days after the date of the notice. The Agreement will remain in effect during this grace period, but upon termination Group will be responsible for paying all past due Premiums, including the Premiums for this grace period.
     We will mail a termination notice to Group as described under “Notices” in the “Miscellaneous Provisions” section if we do not receive full Premium payment within 30 days after the date of the notice of non receipt of payment.
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2. How do we remove an employee that is no longer with us?

   Reply

   • See the question below about how to add an employee and note the forms page and administrative manual, page 18.
     Terminating membership
     You’re required to report a termination for anyone who becomes ineligible for coverage.
     To terminate membership coverage, complete the Subscriber Termination and Transfer form. You can submit the changes through online account services or you can fax the completed form to 858-614-3344 (Northern California groups) or 858-614-3345 (Southern California groups), or email the completed form to [email protected].
     When an employee’s coverage is terminated, the entire family account is terminated, including coverage for any dependents. Depending on the reason for termination, the employee and dependents may be eligible for other health coverage, such as:
     • Individual or conversion plans • COBRA continuation coverage • Cal-COBRA continuation coverage
     For information on Kaiser Permanente for Individuals and Families coverage or Kaiser Permanente Conversion plans,

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3. How do we add a new employee to our existing Kaiser Health Plan?

   Reply

   • See the links above for the Small Group Administrative Manual for instructions to make the change on page 15.

     See the forms page for the new enrollment form

     Here’s an excerpt of the instructions. You can also, just email to us and then we can follow through for you.

     How to enroll new hires:
     1. Have each new enrollee complete and sign an Employee Enrollment form. Be sure the form is completed. Missing or inaccurate information will delay enrollment processing. Keep copies of all completed and signed enrollment forms and any other proof of enrollment you receive.

     2. Submit the new enrollee information to Kaiser Permanente: • Through online account services If you don’t receive confirmation of new online enrollment within a few days, call the enrollment department at the Small Business Services, California Service Center 800-790-4661, option 1 or check your online account services account.

     • By fax or mail Fax or mail completed forms.

     For Northern California: Kaiser Foundation Health Plan P.O. Box 23250 San Diego, CA 92193-3250 Fax: 858-614-3344

     For Southern California:
     Kaiser Foundation Health Plan
     P.O. Box 23219
     San Diego, CA 92193-3219
     Fax: 858-614-3345

     Enrollment applications should be submitted 2 to 3 weeks before the effective date to ensure that we’ll have enough time to process the applications and mail the member ID cards.

     To verify receipt of enrollment forms, call 800-790-4661, option 1 72 hours after you send the forms. Most forms are processed within 7 to 10 days of receipt.

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