Appeals guide for Insurance Claims

Appeals, complaints or grievances with an Insurance Company?

Introduction 

The process of appeals & grievances gets very technical, legal, etc.  I won’t even attempt to summarize it here.  Please follow the links below, guides & summaries to the right,  check your policy – evidence of coverage and check the law.

Medical Procedures?

Reasons why the Claim might be denied

Insurance Company & Regulatory Agency
Grievance Procedures & Forms

 

Department of Consumer Affairs – Mediation Request ONLINE

mediation request

How Mediation Works & Paper Mediation Request Form

 

Appeals?  Grievances?

Check the FULL policy, EOC – Evidence of Coverage   Also, here’s a guide in how to read and interpret contracts.  that’s what an Insurance Policy is.

Then if you do decide to do an appeal, (page 151 in specimen policy) or view our webpage  on appeals, you’ll  know what to argue about.

See our main webpage on appeals & grievances 

Reasons to file a Claim

Procedures

#Reasons for filing a Covered CA appeal

Your eligibility notice explains what you are eligible for and the programs for which you do not qualify. Depending on your eligibility results, you may appeal any of the following (check as many boxes as you would like):

  • I was denied enrollment into a Covered California health plan
  • The amount of Premium Assistance (tax credits that help pay my monthly premium) is not correct – Get Calculation
  • The level of Cost Sharing Reduction (help paying my out of pocket expenses) is not correct
  • I was denied eligibility for an exemption from the individual responsibility CA Mandate Penalty
  • Covered California did not process my information in a timely manner
  • Covered California stated that I am not a US Citizen or US National or a lawfully present individual living in the United States
  • Covered California stated that my application was incomplete
  • I do not have other health coverage (such as free Medi-Cal or employer sponsored insurance) that prevents me from qualifying for insurance through Covered California
  • Covered California stated that I am not a California Resident
  • Covered California stated that I did not pay my premiums by my due date
  • Covered California stated that my MAGI income is too low chart to qualify for Covered California coverage  Get Calculation
  • Other Tell us more about why you disagree with Covered California’s decision. You may attach additional sheets of paper if you need more space to write.  Covered CA Appeals Request Form *

We STRONGLY suggest you attach additional sheets of paper and explain your case, with citations, evidence & exhibits.   Be sure to read all the helpful aids we have on this page.  You are going up against well versed opponents!

 

Resources & Links

Covered CA Appeals Decision #Polk Case

Polk Case Covered CA Appeal

  • Sample Letter for Appeal
  • Explanation on Insure Me Kevin . com - Polk Case
    • Check out where administrative law judge said he wished he could make Covered CA pay the costs of their bogus advise but didn't have that authority 
  • Doesn't matter what Covered CA says, it's what the IRS says  Form 8962 attaches to Form 1040 

 

 

Medicare Appeals

Medicare ​#Appeals  11525

Medicare Appeals

 

How to file #Medicare appeals, deal with issues, claims, problems, etc.

More on Medicare Appeals

 

you tube videos

 Filing an appeal with Medicare

  • Official Medicare Advantage Plan Appeals VIDEO
  • How to Appeal a Denial of your Health Claim – VIDEO Kantor & Kantor Attorneys
  • Medicare Appeals Fact Sheet –  CA Health Care Advocates Hi Cap
  • See our other page on appeals
  • the exact proper terms.
    • Grievance—A complaint about the way your Medicare health plan or Medicare drug plan is giving care. For example, you may file a grievance if you have a problem calling the plan or if you’re unhappy with the way a staff person at the plan has behaved towards you. However, if you have a complaint about a plan’s refusal to cover a service, supply, or prescription, you file an appeal.
    • Appeal—An appeal is the action you can take if you disagree with a coverage or payment decision made by Medicare, your Medicare health plan, or your Medicare Prescription Drug Plan. You can appeal if Medicare or your plan denies one of these:
      ■ Your request for a health care service, supply, item, or prescription drug that you think you should be able to get
      ■ Your request for payment for a health care service, supply, item, or prescription drug you already got
      ■ Your request to change the amount you must pay for a health care service, supply, item or prescription drug
      You can also appeal if Medicare or your plan stops providing or paying for all or part of a health care service, supply, item, or prescription drug you think you still need.
    • medicare.gov/Appeals.pdf
    • Will see how my Appeal for a TKR now goes, since I’ve met the qualifications of “conservative treatments” over the course of the last 2-3 years!!!
    • Please when using technical terms, define them and provide a URL.
      /cgsmedicare.com/

Medicare Technical & Research Links

Find an Attorney

Medi Cal Appeals

#Medi-Cal Appeal & Hearing Rights

Health Care Services and Benefits

Customer Service – Enforcement 

Dealing with Customer Service Issues

  • First and foremost, be polite.
    • These are crazy days as well for service reps, nearly all of whom aren’t to blame for their companies’ penny-pinching practices.
    • A little civility goes a long way.
  • Don’t be shy about escalating.
    • Front-line service reps are frequently not given the power to resolve matters on their own and will often give an unsatisfactory response. Ask to speak with a supervisor.
    • If that doesn’t work, write to the company’s chief executive or president, detailing the nature of the problem and providing as much documentation as possible. Most big companies have special dispute-resolution departments at senior levels.
  • Be persistent. If it becomes clear that you’re not going away, some companies will finally throw in the towel and offer the response you’re seeking. Squeaky wheels and all that. LA Times 8.8.2020 *

#SNAFU - Situation Normal - All Fouled Up
snafu

I learned the word SNAFU  Situation Normal, All Fouled Up  in the dorm, when I attended San Diego State in the early 70's and earned a degree in Insurance.  In all that time, I've never been able to use the word in a sentence, until last 10.1.2013, when Covered CA.com, Health Care.Gov nor the Insurance Company Websites or my own Quote Engine that I pay around $250/month for were supposed to launch, but did not do it properly.

Steve - when he's not updating the website outside of Open Enrollment
Steve - when he's not updating the website outside of Open Enrollment

1989 Maytag Repairman Christmas Commercial VIDEO
Maytag Commercial

Unauthorized Practice of Law 

What is the #unauthorized practice of law?

 Unlawful Practice of Law [§6125 – 6133]

California broadly defines the “practice of law” as dispensing legal advice or service, even if the advice or service does not relate to any matter pending before a court. * Legal Advice vs Legal Information * Shouse Law *    (Mickel v. Murphy (1957) 147 Cal.App.2d 718, 721.)    Davis Stirling.comAdvising HOA  boards on how the statutes pertain to them or what actions would violate the law or the governing documents. * Supreme Court opinion.Davis Stirling.com *1.  Advising HOA boards about rights, duties and liabilities. That includes but is not limited to:

  • Interpreting the Davis-Stirling Act,
  • Interpretation of contract provisions,
  • Disputed maintenance and repair issues,
  • Settlement issues.

2. Preparing documents that alter rights, duties and liabilities. Managers and management companies can prepare documents that are incidental to the regular course of their business. Anything beyond that must be prepared by legal counsel. That includes but is not limited to:

  • Amendments to CC&Rs, Bylaws, and Articles of Incorporation,
  • Contracts and contract provisions,
  • Election rules,
  • Rules enforcement policies,
  • Settlement agreements, and Davis Stirling.com *

 

What is “#Advice?”

Legal advice refers to the written or oral counsel about a legal matter that would affect the rights and responsibilities of the person receiving the advice. In addition, actual legal advice requires careful analysis of the law as it applies to a person’s specific situation – as opposed to speculation based on generic facts. From a legal standpoint, the giving of legal advice is tantamount to the practice of law, In a nutshell, legal advice has the following characteristics:

  • Requires legal knowledge, skill, education and judgment
  • Applies specific law to a particular set of circumstances
  • Affects someone’s legal rights or responsibilities
  • Creates rights and responsibilities in the advice-giver

Unlike legal information – such as information posted on a street sign – legal advice proposes a specific course of action a client should take. For instance, it’s the difference between telling someone what to do (legal advice) as opposed to how to do it (legal information). Examples:

  • Selecting, drafting, or completing legal documents or agreements that affect the legal rights of a person
  • Negotiating legal rights or responsibilities on behalf of a person
  • Speculating an outcome
  • Selecting or filling out specific forms on behalf of a client  Findlaw.com *

 

Webster Definition

1ato give (someone) a recommendation about what should be doneto give advice to Her doctor advised her to try a drier climate.
 
bCAUTIONWARN advise them of the consequences
cRECOMMEND advise prudence
 
2to give information or notice to INFORM  advise them of their rights

intransitive verb

1to give a recommendation about what should be doneadvise on legal matters
2to talk with someone in order to decide what should be done CONSULT advise with friends  Webster * CA Courts * 
 
 
 
What if it’s just Information?
 
See the CA Courts treatise on this.
 

Business Judgment Rule

The hourly rates for HOA lawyers typically range from $175 to $350, whereas legal advice from a manager is free. It is understandable that boards would try to save money by seeking free legal counsel from their managers. However, doing so exposes directors to significant risk. By statute, directors are protected from personal liability for errors in judgment if they follow the Business Judgment Rule, which requires that decisions by directors be:

  1. In good faith,
  2. In a manner which the director believes to be in the best interests of the corporation, and
  3. With such care, including reasonable inquiry, as an ordinarily prudent person in a like position would use under similar circumstances. (Corp. Code §7231(c).)

If a board relies on legal counsel from a manager and things go awry, directors will have difficulty convincing a jury that seeking legal advice from a manager was prudent.     Davis Stirling.com Los Angeles County Bar Assoc. – lacba.org

Legal Document Assistant

It is unlawful for any person engaged in the business or acting in the capacity of a legal document assistant or unlawful detainer assistant to do any of the following:

(d) Provide assistance or advice which constitutes the unlawful practice of law pursuant to Section 6125, 6126, or 6127.

(e) Engage in the unauthorized practice of law, including, but not limited to, giving any kind of advice, explanation, opinion, or recommendation to a consumer about possible legal rights, remedies, defenses, options, selection of forms, or strategies.  §6411 *

 

Links & Resources

CA Courts
#May I help you? 
Advise vs information

County of Los Angeles
District Attorney

 

*****************

Prosecutors Manual for the Unauthorized Practice of Law 

unauthorized practice of law

Technical Stuff for Attorneys

From CMS Site

 

#Advocates Guide to Surprise Medical Bills

Advocates guide to surpize medical bills

Technical Links – Appeals & Grievances

See also Medical Necessity

California Insurance Code  §790.03 (h) Knowingly committing or performing with such frequency as to indicate a general business practice any of the following unfair claims settlement practices:   Calif. Code of Regulations TITLE 10. CHAPTER 5 ADOPT SUBCHAPTER 7.5 with new 2004 amendments on CA Department of Insurance Site

Claim Splitting  Res Judicata 

Claim Splitting – #Res Judicata


you can’t just sue someone two or more times to get around the small claims court limit.

 

Laws Against
Claim Splitting – Preclusion – Res Judicata

You Tube Video’s on Res Judicata (Double Jeopardy)

  1. Rule:
    1. If judgment is rendered in favor of a plaintiff in a particular suit, the plaintiff is precluded from raising claims (in any future litigation) which were raised in (or could have been raised) in that lawsuit.
  2. Elements:
    1. Before a court will apply the doctrine of res judicata to a claim,  three elements must be satisfied:
      1. There must have been prior litigation in which identical claims were raised (or could have been raised). In general, claims are sufficiently identical if they are found to share a “common nucleus of operative fact.”
    2. scope:
    3. Res judicata bars relitigating of claims that were previously litigated as well as claims that could have been litigated in the first lawsuit.   Up Counsel.com    caught.net

If your claim is over the small claims monetary limit,you may file a case in the regular superior court, where you can either represent yourself or hire an attorney to  represent you. Instead of doing that,you may choose to reduce the amount of your claim and waive(give up) the rest of the claim in order to stay within the small claims court’s monetary limit on claims. Before reducing your claim, discuss your plans with a small claims adviser or an attorney. Once the dispute is heard and decided by the small claims court, your right to collect the amount that you waive will be lost forever.

Definition – Claim Splitting lectlaw.com Dividing a single or indivisible claim or cause of action into separate parts and bringing separate suits upon it, either in the same court , or in separate courts or jurisdictions.

Res Judicata

You cannot divide a claim into 2 or more claims (called claim splitting) just to avoid the limit…..Or, lower the amount you ask for and give up (or waive) the rest. That way you can keep your claim in Small Claims court.
.occourts.org

fees charged by the attorney for private assistance are not recoverable as court costs or damages. (dca.ca.gov)

 

Small Claims Procedures & Practices
§6.14 Res Judicata

  • Under the doctrine of res judicata, a small claims court judgment is a bar to a second suit on the same cause of action. [Pitzen v Superior ; Allstate Ins. Co. v Mel Rapton, Inc. (2000) 77 CA4th 901, 905.] * Allstate v Rapton – waiver of damages over $5k limit,
  • A small claims judgment for a plaintiff, however, is not given collateral estoppel issue-preclusion effect on other actions against the defendant. It would be unfair to have plaintiff’s choice of small claims court bind the defendant when the record does not fully reflect the issues raised and decided there. [Sanderson v Niemann]
  • But a defendant may raise collateral estoppel issue preclusion if the defendant prevailed in a previous small claims action. There is no rationale for refusing to afford collateral estoppel effect to issues litigated and decided against a plaintiff. Fundamental fairness dictates that a plaintiff who chose to litigate in small claims court cannot cite the informality of that forum to gain a second chance to litigate a decided issue. Relitigating decided issues is also inconsistent with the public policy that a small claims plaintiff is bound by an adverse judgment. [Bailey v BrewerPitzen v Superior Court] §6.14 Res Judicata 
  • If you do try to unlawfully collect a debt by claim splitting – you might get busted under Fair Debt Collection Laws!

 

“Dismissed Without Prejudice” – What does it mean?  Shouse Law.com 

FAQ’s

Way Back Machine  Archive.org

 

View this page on Archive.org

FAQ’s

 

 

  • not to let your illness get worse. There is a duty to mitigate your damages, not to let your health get worse. Insurance Companies are NOT your parents!
      • You should always take reasonable steps towards resolving your injuries and the suffering caused by your injuries, for three reasons:
        • 1) for your own well-being, you should pursue proper medical care and therapy as soon as possible;
        • 2) you are entitled to damages for any expenditures put towards reasonable mitigation efforts; and
        • 3) if you do take reasonable steps to mitigate, then the defendant will have an excellent defense argument that may ultimately reduce their damages liability and leave you with a much smaller damages award.  Kopp Law *
      • Jury Instructions Mitigate Damages 
    • Check out our tools to find providers for most Insurance Companies in CA

2 comments on “Appeal & Grievances?

  1. Yeah!!!! You did it!!! I’m so thankful!!!

    You are not superman but SuperSteve!!!!!

    You have done the impossible!!!

    I know I know, I shouldn’t be celebrating until I get the insurance. Even coming this far was impossible for me. Without your help, I would have just accept their decision and gone without insurance for a year. I either would have used our savings to pay for surgery or have to wait until next year while suffer the consequences.

    I couldn’t thank you enough. I’m so grateful to you.

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